Action Plan

The Guinness Partnership build and manage homes and housing services for around 135,000 customers. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them. We also provide homes for older people and a range of care services, including care at home and extra care, supported and retirement living. We deliver over 10,000 hours of care each week.

Commitment 1 - Relating to:

We will ensure that our customers with dementia and their support networks are able to make choices about their future housing and care; involving them in decisions about services we may look to offer and continuing to support them to live independently.

 

How will your organisation achieve Commitment 1?

 

We have dementia aware staff and provide training relevant to their job roles to ensure that they can communicate appropriately and treat everyone according to their needs and preferences and not in a one size fits all manner. Our housing and care policies ensure that we adhere to all legislation around holding a tenancy and the provision of safe and compliant care. We are a customer service business and this is paramount in how we work with our customers to provide them with the best possible services.

  • We have the right to be recognised as who we are, to make choices about our lives including taking risks, and to contribute to society. Our diagnosis should not define us, nor should we be ashamed of it.

Commitment 2 - Relating to:

We will continue to ensure that our customers and staff are dementia aware, by utilising the dementia friends program. For staff we will continue to provide them with training relevant to their roles.

 

How will your organisation achieve Commitment 2?

 

We will have 1500 dementia freinds by 2019. We will roll out our E-Learning package of training around dementia and we will continue to support staff who are supporting family members or close friends with dementia outside of work. We will continue to contribute finaicially to the dementia action alliance.

  • We have the right to be recognised as who we are, to make choices about our lives including taking risks, and to contribute to society. Our diagnosis should not define us, nor should we be ashamed of it.

Commitment 3 - Relating to:

We aim to make the communal areas of our buildings dementia friendly and accesible for all. Where people with dementia are living in houses then we work with our partners to provide suitable adaptations should the customer want this. We will provide them with choice and information around assistive technology and ensure we can provide information on other innovations.

 

How will your organisation achieve Commitment 3?

 

Use our dementia friendly design guide to assess our current properties and through a program of refurbishment make the required changes, involving our customers as we do this. We will work on a case by case basis to provide information to our customers about solutions that they may want to access and support them to do this. We will continue to research AT innovations so that we are in a position to signpost our customers accurately.

  • We have the right to continue with day to day and family life, without discrimination or unfair cost, to be accepted and included in our communities and not live in isolation or loneliness.