Action Plan

McCarthy & Stone is a leading retirement housebuilder, based in the UK. Your Life Management Services provide a managed service to accommodate flexible care and support packages to people in their new home.

Commitment 1 - Relating to:

From 2019 we will be offering a menu for people who require texture-modified food diets. We have recognised that we need to be offering a suitable, nutritional diet for people who require TMF to ensure that they can continue to engage in their community well and live a good quality of life. We will also ensure that we are offering dementia friendly dinnerware for people who require this option. We are also ensuring that all our catering teams onsite are Dementia Friends, so that they can understand the impact it can have on people.

 

How will your organisation achieve Commitment 1?

 

We are going to liaise with our catering management teams who we employ across the business and ensure that they can offer a suitable TMF menu for our homeowners who may require this. We will make sure that individuals are offered this choice as part of their personalised support pathway if we recognise that they are experiencing difficulties with eating as a possible result of their dementia or potentially another health reason like dysphagia. We will also design a new style menu that sits aside from our everyday menu to ensure clarity on what we can offer the individual. As a part of this process we also recognise that we need to offer dementia friendly dinnerware to help increase appetite and improve the dining experience for the person. This follows the research completed in multiple studies which indicates that changing white plates for blue ones meant that people living with dementia could see the food they were eating stand out – including chicken, mashed potatoes, porridge, and other pale-coloured favourite foods and could potentially increase food intake. Our final goal is to drive that all our catering teams onsite are dementia friends, so they can understand the impact of dementia.

  • We have the right to continue with day to day and family life, without discrimination or unfair cost, to be accepted and included in our communities and not live in isolation or loneliness.

Commitment 2 - Relating to:

We will look to standardise some key features in our new developments to ensure we are supporting people living with dementia and any other varying disabilities that people will experience. Good interior design is a key non-pharmacological intervention in supporting people living with dementia but also future-proofing a building for an ageing population. It can reduce confusion and agitation, increase self-esteem and independence, reduce incidence of depression, improve way-finding and allow for better social interaction in our developments. It also allows people with varying disabilities to live a better quality of life in a suitable environment that fits their needs.

 

How will your organisation achieve Commitment 2?

 

Discussions will take place from November 2018 to ensure that we are tying in the best design practice principles for people living with dementia and other varying disabilities. Some of our key features, including signage and theming of floors (colour, pictures, use of mirrors etc), our bistro and reception/lounge areas will look to ensure that they are supporting people to live well and retain their independence. We have an obligation to offer our homeowners a home that can meet their needs as much as possible, by providing both flexibility and adaptability and using the resources available from the experts in design to ensure we are meeting the best possible standards wherever possible. Taking this a step further we will investigate how we can improve the sales process for our customers in terms of design by offering a ‘Design Support Pack’ that can include signage for doors, cabinets and draws, lights to support wayfinding and including the ‘Adapting your Home Environment’ guide for families and others.

  • We have the right to continue with day to day and family life, without discrimination or unfair cost, to be accepted and included in our communities and not live in isolation or loneliness.

Commitment 3 - Relating to:

We will look to improve our dementia training for our staff teams in our developments from 2019. We understand the great work that is being done by our care teams and we want to ensure we continue to encourage and equip our staff with the best tools and knowledge base to work from. The training needs to support staff to recognise when people are distressed and displaying any Behavioural and psychological symptoms of dementia and identify what might be triggering it and find better ways to support them.

 

How will your organisation achieve Commitment 3?

 

From November 2018 onwards, we will start to explore what training we can offer our care teams in the developments to ensure they have the right tools and knowledge required to deliver good dementia care. The key purpose behind reviewing our training package for staff is to ensure that they are competent and confident in providing care that is person-centered and can see beyond the dementia diagnosis. By achieving this action, we are ensuring that we are recognising the statement, ‘We have the right to an early and accurate diagnosis, and to receive evidence-based, appropriate, compassionate and properly funded care and treatment, from trained people who understand us and how dementia affects us. This must meet our needs, wherever we live’.

  • We have the right to an early and accurate diagnosis, and to receive evidence based, appropriate, compassionate and properly funded care and treatment, from trained people who understand us and how dementia affects us. This must meet our needs, wherever we live.

Commitment 4 - Relating to:

Our biggest successes this year has come in two areas, in terms of supporting people affected by dementia we have ensured more openness and clarity on how we can support people better by designing a carers website that allows people to access all our dementia friendly paperwork and access support around care and support, finances and local activities available. This comes off the back of our Dementia Voices sessions we have run for family members and carers who have asked for more clarity on our stance and support offered for people living with dementia. By meeting each individual need on the journey of dementia, we are ensuring a better quality of life for everyone. Our second success has come with our sales teams who work for McCarthy & Stone. We have ensured that they receive a dementia awareness module on their induction training and become dementia friends in the process. We have also focused on improving the customer journey by designing dementia awareness booklets to be offered to customers and families affected by dementia. Our goal is to ensure that dementia can be discussed openly and honestly, and people feel comfortable discussing their needs with us in the right environment.

 

How will your organisation achieve Commitment 4?

 

We have benefitted from being a member as it provides us a platform to share our achievements and constantly reminds us to keep focused on the important objectives to support people living with dementia. Being a member also supports the wider company and its understanding that we are a dementia friendly organisation who is continually focused on improving people’s lives. The NDAA ensures we remain motivated and dedicated to that goal and determined to keep improving.

  • We have the right to an early and accurate diagnosis, and to receive evidence based, appropriate, compassionate and properly funded care and treatment, from trained people who understand us and how dementia affects us. This must meet our needs, wherever we live.