Action Plan

Celebrating 20 years of excellence in care, we are Hallmark Care Homes, the family-run provider of multi-award winning care homes. We own 19 care homes across England and South Wales and are recognised in the industry for providing high quality care and outstanding, innovative facilities. We are proud to have been named the Top Recommended Mid-Size Care Provider in the UK for 2018/19 by carehome.co.uk.

Commitment 1 - Relating to:

One of the outcomes of our dementia strategy is to ensure that the experience of meals for residents living with dementia in our care homes is an engaging and shared one.

 

How will your organisation achieve Commitment 1?

 

 

In order to achieve this, we will; Promote the concept of a meal experience. Develop team members’ awareness about the significance of the meal experience for residents living with dementia. Implement suitable environmental adaptions to make meals meaningful for residents living with dementia. Match residents living with dementia who have similar abilities during meals where appropriate. Increase the number of positive social interactions for residents living with dementia during meals. 

  • We have the right to an early and accurate diagnosis, and to receive evidence based, appropriate, compassionate and properly funded care and treatment, from trained people who understand us and how dementia affects us. This must meet our needs, wherever we live.

Commitment 2 - Relating to:

We will ensure that our team members are enabled to transfer learning into relationship-centred dementia care.

 

How will your organisation achieve Commitment 2?

 

We will; Use a tiered approach to learning. Write and publish dementia-specific policies and guidance that team members are able to read, understand and follow. Create Hallmark Care Homes’ Dementia e-resource for team members to access. Develop an internal national coaching programme for Dementia Care Coordinators and Lifestyle Leads.

  • We have the right to an early and accurate diagnosis, and to receive evidence based, appropriate, compassionate and properly funded care and treatment, from trained people who understand us and how dementia affects us. This must meet our needs, wherever we live.

Commitment 3 - Relating to:

We will ensure that families and friends of residents living with dementia feel supported and work in partnership with team members.

 

How will your organisation achieve Commitment 3?

 

Acknowledge the importance of families and friends through signing up to John’s Campaign and National Dementia Carers Day. Increase support for families when a resident with dementia moves into a Hallmark Care Home through an appointment opportunity, a ‘Family and Friends Welcome Pack’ and an ‘informal support agreement’.

  • We have the right to be respected, and recognised as partners in care, provided with education, support, services, and training which enables us to plan and make decisions about the future.

Commitment 4 - Relating to:

We will implement the Namaste approach in at least 1 of our homes using the research and resources developed by the Association for Dementia Studies at Worcester University.

  • We have the right to an early and accurate diagnosis, and to receive evidence based, appropriate, compassionate and properly funded care and treatment, from trained people who understand us and how dementia affects us. This must meet our needs, wherever we live.