Action Plan

Cera is a multi-award winning, technology-enabled homecare provider. Our technology allows us to respond and deliver tailored care within 24 hours of an enquiry, with a 99% satisfaction rate, while empowering our care-workers to deliver the highest standards of care and offering families unprecedented transparency.

Commitment 1 - Relating to:

Support the right to early and accurate diagnosis, via early diagnosis technology.

 

How will your organisation achieve Commitment 1?

 

We are developing a machine learning technology that will support our Professional Carers by flagging up problems in service users health, based on the reports they write. The system will be able to notice subtle changes in patients health, and access data to make connections regarding the changes in client’s behaviour and well-being. This will place us in a unique position to predict onset of dementia early, allowing our service users to share those reports with their doctor and be diagnosed fast by health professionals.

  • We have the right to an early and accurate diagnosis, and to receive evidence based, appropriate, compassionate and properly funded care and treatment, from trained people who understand us and how dementia affects us. This must meet our needs, wherever we live.

Commitment 2 - Relating to:

We provide all of our Professional Carers with dementia training, which includes advice on how to help them retain their independence and to recognise them as individuals, rather than dementia sufferers.

 

How will your organisation achieve Commitment 2?

 

We have an in-house trainer that is trained as a Dementia Friend, to ensure all of our Professional Carers are trained to care for our service users with dignity. We have introduced a new e-learning programme that supports our classroom learning, which allows our Professional Carers to develop their knowledge in a way that suits their working schedule. The system allows us to check our carers learning progress and support them appropriately. The e-learning programme also allows our Professional Carers, to progress in their career raising the satisfaction level in working for us. Crucially, employing carers with high satisfaction rate reduces the level of disruption for our clients and the improves the quality of care they receive.

  • We have the right to be recognised as who we are, to make choices about our lives including taking risks, and to contribute to society. Our diagnosis should not define us, nor should we be ashamed of it.

Commitment 3 - Relating to:

All of our service users will be informed about all details of their care, including care plan and care reports after each visit.

 

How will your organisation achieve Commitment 3?

 

We provide our clients with easily accessible digital care reports, which are updated after each visit by our care workers. Our service users, and people they gave permission to view the reports, allowing them to be involved in all decisions about care whenever and wherever they are. We also allow our clients to review each visit that they had, so we can continually improve the service based on their feedback and preferences. This ensures that our service users receive care that they deserve, need, and want while supporting them to make their own decisions.

  • We have the right to be respected, and recognised as partners in care, provided with education, support, services, and training which enables us to plan and make decisions about the future.

Commitment 4 - Relating to:

We will support our service users to be included in their community and not suffer from loneliness or isolation.

 

How will your organisation achieve Commitment 4?

 

Our aim is to provide a care service, that goes beyond care at home. Our Professional Cares can accompany our clients to social and cultural events, supporting them to be included in their community. We match our Professional Carers to service users, not only based on their experience in care, but also on shared interest, language, and personality. This ensures, that beyond providing care for basic needs, our carers can also provide companionship to reduce loneliness and isolation.

  • We have the right to continue with day to day and family life, without discrimination or unfair cost, to be accepted and included in our communities and not live in isolation or loneliness.