Action Plan

360 Forward is a quality improvement and practice development company providing a range of products and services including work based learning, diagnostic assessment and consultancy. We focus on helping organisations, managers and staff at all levels within health and social care settings to develop dynamic, sustainable relationship based person centred cultures in their organisations working towards excellence and business growth.

Commitment 1 - Relating to:

Roll out Living Well, Our Plan, a 6 week course for delivering Dementia skills and personalised support planning for families to local communities. Topics:Being a Family or Supporting Partner 2: Support Circles (The right support at the right time) 3: Dementia and Memory  4: Significant Life Story Themes 5: Communication That Works (Practical day-to-day) 6: Communication That Works (Empathy) 7: Future Care (Making a smooth transition)


How will your organisation achieve Commitment 1?

Promote Living Well  OUR PLAN course for use by staff in Memory Clinics or community dementia educators on topics that are of most significance to carers.

  • We have the right to be recognised as who we are, to make choices about our lives including taking risks, and to contribute to society. Our diagnosis should not define us, nor should we be ashamed of it.

Commitment 2 - Relating to:

Ask and Answer cards communication tool is now developed for use in care homes and those receiving home care, to give people with dementia an opportunity to share what matters to them in daily life and contribute to continous quality improvement. This includes how they feel about their general quality of life in the care home or at home How they feel about the relationships around them, the activities and daily life, the food and dining How they feel about their general sense of comfort and security These have been designed with guidance to help people find out what matters to people so their needs can be advocated within their care setting to improve health and wellbeing. This product links to 360 Standard Framework  for delivreing person centred outcomes.


How will your organisation achieve Commitment 2?


Developed ‘Ask & Answer’ toolkit with picture cards, instructions with film demonstration via ( will be promoted via social media  


 This will be promoted as a service to family carers and to different care settings and domiciliary agencies.

  • We have the right to be respected, and recognised as partners in care, provided with education, support, services, and training which enables us to plan and make decisions about the future.

Commitment 3 - Relating to: Inclusion/Co-Production

Deliver 360 Forward relationship activated learning programmes to teach knowledge, skills and behaviours required to provide relationship centred outcomes that are person centred, including outcomes that matter to staff and relatives, supported by managers. This is to help organisation learn how to involve people with dementia and their families to achieve excellence, from a person with dementia's perspective 


How will your organisation achieve Commitment 3?

Promote course to Homes that want to achieve outstanding ratings and beyond the CQC system, starting with the resident and what matters most to them. Equipping leadership to deliver management enablement for culutre change . To equip front line practitioners in skills and behaviours that deliver meaningful quality of life and empathetic communication skills to maximise capabilites..


  • We have the right to continue with day to day and family life, without discrimination or unfair cost, to be accepted and included in our communities and not live in isolation or loneliness.