NDAA Dementia- Friendly Hospital Charter Poster Interview: George Rook

For Dementia Action Week 2019 we have produced a poster that can be displayed in hospitals that summarises the elements of the Dementia-Friendly Hospital Charter that people living with dementia and carers can see in clear view when they visit. The poster is available for all hospital trusts that are signed up to the Charter and aims to raise awareness of the standards of care that are expected and ultimately to improve the experience of people living with dementia and their carers when they visit hospital.

Throughout the week we’ll be speaking to the people that have been involved in developing the poster. Here we speak to George Rook who is living with dementia and is Chair of the Shropshire Telford & Wrekin Dementia Action Alliance and also Chair and Member of Three Nations Dementia Working Group:

How do you think the Dementia-Friendly Hospital Charter Poster will help people living with dementia and their carers when visiting hospital?

The charter posters will mean that visitors will know what to expect for their family and friends when they are inpatients who live with dementia. The posters will provide a picture of what good care looks like for a patient living with dementia. The posters will provide reassurance to visitors and inpatients that staff who deal with them understand dementia and how to support and care for people living with dementia. The posters will remind staff how to provide good care and support to patients living with dementia and their families and friends.


Could you give us an example of a time when either you or a friend or family member have experienced good practice from a health professional in hospital relating to dementia care and support?

My dementia is early stage and although I have many symptoms, I feel that staff need a better understanding in order to make adjustments to help me. This isn’t something I have experienced and I feel the poster will be a big help.


What do you think is the most positive change that can be made going forward to improve the experiences of people living with dementia and their carers when they visit hospital?

The biggest single change would be training all staff to level two of the skills for dementia care model so they understand dementia and know how to respond to and care for patients who have the disease. In my opinion, at present many staff at all levels have limited understanding.

Further details on the poster and how to access it are available below:

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